Last Updated: June 11, 2026
Ordering
How do I place an order?
Browse our product pages, select the size and quantity you want, and click “Add to Cart.” When you are ready to check out, click the cart icon and follow the on-screen instructions to enter your shipping and payment details. You will receive an order confirmation email after your purchase is complete.
Can I change or cancel my order after it has been placed?
We process orders quickly. If you need to change or cancel an order, please contact us immediately at info@frencchhtoast.it.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing.
What if an item I want is out of stock?
If an item is temporarily unavailable, you will see an “Out of Stock” notice on the product page. We restock regularly. You are welcome to contact us for estimated availability dates.
Shipping
How long will it take to receive my order?
Orders are processed within 1 to 2 business days. Standard shipping within the United States takes an additional 3 to 5 business days. You will receive a tracking number by email once your package ships.
Do you offer expedited shipping?
Currently, we offer standard ground shipping on all orders. We do not offer expedited or overnight shipping at this time.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier’s tracking page. You can use this link to monitor your package’s progress.
Returns
What is your return policy?
We accept returns within 30 calendar days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Return shipping is free, and we do not charge restocking fees.
How do I start a return?
Send an email to info@frencchhtoast.it.com with your order number and the items you wish to return. We will email you a prepaid return shipping label.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 1 to 2 business days. The funds may take an additional 7 to 10 business days to appear on your account statement, depending on your bank.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
When am I charged for my order?
Your payment method is authorized at checkout and charged when your order is ready to ship.
Is my payment information secure?
Yes. Our checkout is encrypted with SSL technology, and all payment processing is handled through PCI-compliant gateways. We never store your full credit card details.
Account
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to save your shipping information, view your order history, and check out faster on future visits.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter the email address associated with your account. We will send you a link to reset your password.
Contact
How can I reach customer service?
You can email us at info@frencchhtoast.it.com or call +1 (707)-513-9606. Our team is available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.